ATM DEPOSIT

I made an ATM deposit at an FNB (Onsite ATM) at Bayside Mall in Tableview around 6pm yesterday (31/08/2017). The atm ate some of the notes (R2170) and returned some notes - it tore them in the process. An FNB employee was working behind the atms, he informed me that his name is Basil. He told me he cannot help me as it was way past his working hours, and asked me to return to the bank today and ask for him - and he promised to be of assistance. I went to the bank today, Basil refused to assist me himself. He just asked someone else to make me complete a form, and also relayed a message to me that he will call me later. The treatment I have received from FNB is appalling. I am beyond disbelief. I still have not been assisted. I have been tweeting @FNBSA and sending direct messages to RBJacobs and they haven't even bothered to acknowledge my correspondence.