1 reviews | Active since Feb 2017

02 Feb 2017, 13:03

Atm Deposit

<p>On the 1st of February 2017 i was on Campus Dfc Uj depositing money on the fnb atms for my rent. I did everything and put the money in the atm but the atm didn't process my payment and gave me a slip that my transaction was unsuccessful but never gave out my money. I called the fnb help line and they gave me a reference number to go to any fnb branch. Now im at the branch they are telling me stories that i need to log in a dispute and they will investigate. This is my rent money and i don'thave time to wait for investigation because if i don't pay rent my landlord will lock my out. And this was the day i had to pay so that they don’t add intrest on my late payment. Today fnb is giving me a runaround for my money. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Feb 2017, 14:15
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)