1 reviews | Active since Nov 2017
ATM Claim
HelloPeter
On the 2nd May I had an incident at an FNB ATM (Mainreef, Engen Garage -Jhb) whereby I withdrew an e-wallet amount of R1000 and the money did not come out.
I reported the case immediately and I was given the reference number 491928 and I was told the case will take 7-14 days.
I called in last week and my case was still “being investigated”. On the 17th of May, I received an SMS from FNB that reads : “FNB Ref ********** NF... ATM claim for R1000 will be refunded & in your account as at 19 May. Regards”
I’ve waited hey, the promise on the text was not fulfilled, Please advise.
Good Day Masonwabe Mthombeni,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Masonwabe Mthombeni,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***