ATM chowed my money

On Thursday last week we made a big cash deposit at FNB Kolonade something we do not like as we do not trust ATM deposits. We used our card and made the deposit. It just hung and then timed us out. We waited for the card and nothing. We were told we had to go into the branch by the security who said the two machines were giving endless problems. We went in and suddenly a lady from FNB appeared with my card. I got to the teller after the normal hours of waiting for your number to be read and teller F*** assisted us, telling us not to worry as this happens all the time and we will be sorted out after having to complete the necessary form. Today I have called numerous 087 numbers and spoken to Robin Nondiwe and so many more without any assistance. I then contacted my private banker Manana, who said he couldn't help and I would need to contact the bank. I asked for the number and he said the banks no longer take calls. Right, so what now? He said I should go into the bank, which is over 60km away from us. I said people work, just like he should be jumping to assist me. I said he needed to call the bank himself if I couldn't. He politely said he sent a message to the teller. I called the 087 number again and was told that I had to go into a nearest bank to get verified. I am shocked. I asked to speak to her manager and she said they were not available and will call me back shortly. It is now over an hour and no call. My debit orders go off tomorrow and dare they bounce any, there will be war. Sick of the poor service and *********** people who man phones nowadays.