RC
Regan C

1 reviews | Active since Mar 2017

12 Mar 2017, 11:20

Atm catastrophe 12/3/2017

<p>On Sunday I attempted to make a deposit at the Fnb branch in North gate using the atm. This attempt was unsuccessful as only 2 atms where working of the 5. And after waiting in que for almost 30min's I found that all the atms where not working. Other patrons where complaining that they could not even draw cash from the atms. Needless to say I wasted close to an hour trying to complete a transaction that could have easily taken a few minutes. I also went into the branch to see if anyone could assist and no one could. I find this completely unacceptable as this is a branch that was open and no one could accept a deposit. If this is the level of service to be expected I do not wish to visit Fnb north gate again.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Mar 2017, 09:40
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)