ATM Cash Deposit not reflecting in my account after ATM error

On Thursday I attempted to make a cash deposit at an FNB ATM at the 4 Merchant Place branch. I inserted R10,000 into the ATM, one R200 note was returned and then a slip popped out saying that the cash deposit was unsuccessful without returning the remaining R9,800.00

I filled out a query form with a very unhelpful Branch Assistant who told me a cash check will be done and I would be credited within 24hrs.

4 days later, this amount still does not reflect in my account.

This is a large sum of money and needs to be released urgently in my account.

Please action urgently without further delay.