1 reviews | Active since Jul 2017

16 Feb 2019, 16:20

ATM cash deposit missing for 4 days

Tondomanzi Pty Ltd Business account. A cash deposit was made into the account at the Hoedspruit branch ATM. THis deposit still does not reflect on our business account. Have been to the Hoedspruit branch 3 times during the week, and every time the lady assures me that the funds will reflect in my account within the hour. Well it is 4 days later, and nothing reflects yet. This is totally unacceptable. I run a business and are reliant on fund to pay suppliers. I am now unable to place a very large order, which is detrimental to my business. This will result in me moving my business and personal accounts to a bank that can deliver on their undertakings to rectify their mistakes. I sincerely hope that the funds will attract the necessary interest.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Feb 2019, 09:48
Official
Good Day, 

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

 As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)