ATM CASH DEPOSIT MALFUNCTION

Dear FNB,

PLEASE SERVICE YOUR ATM MACHINES! I attempted to make a cash deposit at your Willowbridge branch on ATM***6, on 2 July at 15:08. I deposited R 11,000.00 (11K) in total. After a returned rejected R 100.00 note, I then placed the rest of my cash deposit into the slot. The ATM swallowed my deposit and I then Ireceived a slip stating, ‘YOUR CASH DEPOSIT WAS UNSUCCESSFUL’. I went into the bank to lodge a complaint and to fill in (consultant filled it in) and sign an ATM dispute form. I was informed that I deposited too many notes in one time but the ATM readily accepted my first stack of notes and why only after the R 100.00 note was returned and I added it to the rest of the cash deposit, did the ATM malfunction? I am hoping this matter will be resolved immediately. I want my R 11,000.00 credited to my account as a matter of urgency.