ATM Cash Deposit

Hello On Monday 06/07/2022, I deposited R3100 at Braamfontein ATM (Wi****ersrand University), but I never received my money back. To verify whether the money had been received, I was told to contact the person I was depositing it to. I only need my money back right now, and I don't want to bank with a bank like that any longer. Honestly, I've never had a worse user experience.