ATM card less service failed to pay over my deposit

<p>This is the 2nd time I’ve complained as my first complaint was completely ignored.</p> <p>If and institution like FNB offers a service like the ATM card less service it should surely be able to assist in any queries regarding those kinds of transactions.</p> <p> </p> <p>On the 08.01.2017 I made a cash deposit of R900.00 on my utility bill at Impact Meters. A week later, I received an SMS stating that my electricity had been disconnected, because I failed to make the payment.</p> <p> </p> <p>I didn’t realise that I would need to keep this deposit slip as I wasn’t late with the payment.</p> <p> </p> <p>When I called Impact meters, they insisted that they never received my payment, and requested the deposit slip. I assumed that I could just go into the branch and request it from them, but was sent on my way with the promise that they would call me if they found anything, knowing fully well that my electricity was cut off and this was clearly urgent.</p> <p> </p> <p>To date – NO CALL.</p> <p> </p> <p>Because I was inconvenienced and I was the one sitting without lights, I paid the reconnection amount, a further R1220.00 to have my lights switched back on.</p> <p> </p> <p>I am highly disgusted at the service and even more upset at the fact that I am R2000 out of pocket for a bill that what was initially R782.00 (which i paid by with an additional R118.00)</p> <p> </p> <p>I tried to call Impact again this morning at a different branch to see if they possibly assist me but they just confirmed the non-payment. which leads me to believe, that FNB took my money and failed to pay over to Impact Meters.</p> <p> </p> <p>I am furious and highly disgusted because it’s the same as *****ing.</p> <p> </p> <p>I am not impressed with the service at FNB at all.</p> <p> </p> <p>Highly irate patron.</p>