ATM ***** by FNB

We tried to deposit money in one of your ATMs , during the deposit processing the ATM system crashed and rebooted. After that, the ATM returned the card and gave a slip saying the deposit was unsuccessful and gave a COMP CODE : T550. However, it didnt return the cash. We contacted the call center and submitted the ATM dispute form on the day but since then there's been no call/email/SMS nothing. Idk how you manage or mismanage your remote ATMs but there should be a log showing the system had an unexpected shutdown and the recon for the ATM showing an excess of cash which the remote operator should then report and fix. So why does it take you people so long to do your jobs after all your fees are very high for such **** service.