ATM BALANCING QUERY

<p>On 26 May 2016 I attempted to withdraw R1500 from an FNB ATM, the machine returned my card with no money and the sms came through that the amount was deducted from my account. I then proceeded into the bank where the lady told me it would automatically reverse the transaction. I then withdrew R1500 again from the same machine amd this time the transaction was successfull. When i got home I phoned the premier banking service and the lady forwarded the form I needed to fill in to get my money returned. I sent the form to the relevant department and then the form was resent by bank officials to another department, but a week later, still no refund of my money. I would like an explanation of this ASAP. </p> <p> </p> <p>Kind Regards</p>