Atm ate my R50

FIRST OF ALL YOU NEED TO CHANGE YOUR SLOGAN,BECAUSE YOU FAILED TO HELP ME!!! i deposited R50. at the Fishoek Atm to Betting world;" i reported to Anchillia Sobokter"" she was unprofessional and uncaring: she never took my details as i expected like other Banks do for investigations. she just brushed me off by saying that i must call Betting world to come into the branch and go through the account. wow is this the way the ""How can we Help you"" slogan works? so now i wonder how am i going to get a refund if she didn't even ask for my name? contacts? i'm glad i'm not an Fnb customer because clearly your managers are of no Help.i'm so dissapointed in the way my Complain/Cry/case was handled.Extremely poor service.I want my R50 back with immediate EFFECT."""