ATM

I am a Capitec customer and I went to an FNB ATM on Sunday 24 November at 10h31am to make a cash withdrawal for the amount of R2000, the transaction went through however the money was not dispensed, the machine switched off and I received my card back, however no receipt or cash was received. The machine switched back on and we stood there for about 10 minutes but still no money was dispensed. i then called the FNB Contact Centre where i was rudely advised that I am not there customer and i need to go my bank, no empathy or apology was received and the call was dropped. Now what frustrates me more is that I have been told that I need to wait 30 days whilst an investigation takes place, this I think is unfair as this was NOT my fault. I had things to do with this money and now myself and family have to suffer because of things out of my control. I am extremely upset and will not stand for this, this was not my fault and I need my money back with urgency. I am ready to take this further with the ombudsman if i have to and the media team as this is wrong on all levels.