ATM

On the 26/02/2016, I tried to withdraw R2500.00 and ATM displayed an error message \out of order\" at 15:10. The receipt indicated that there was an issue and I must go to the nearest branch. On the 27/02/2016 got an affidavit from police station and went to Sebokeng branch and I raised the incident and I was advised I will receive feedback with within 5 to 7 working days.<br> <br> On the first and forth of March, went to the branch and request feedback. The Bankcity branch called the cheque and debit card dispute team, to investigate and resolve this type of issue. On both occasions we were told to call after seven days and if the issues hasn't been resolved. I can escalate the incident.<br> <br> Today I went to the branch hoping to find answers but me and the branch were told to redo everything as I was provided with wrong form and nothing has been indicated about this issue on there systems.<br> <br> I have been patient and understanding with the process and procedures but with no avail and I still have to pay interest on this money.<br> <br> May you kindly assist urgently."