At this point, I wouldn’t recommend FNB to anyone

The lack of respect for customers FNB has been showing me lately is astounding. I’ve been chasing them down for months, at every opportunity they keep tossing me from one department to another. In the end, they linked me up with their legal department who have been ghosting me for over a month.

This all started because I had a Revolving Facility (well maintained) with them. Just one morning, I logged into my banking app, and the account had disappeared and converted into something else without my knowing. When I phoned them, no one seemed to know what had happened. I was told that it happens for accounts that are in arrears, which mine wasn’t. They referred me to their legal department who “escalated” the issue and have not even bothered replying to my emails.

This is not the first issue recently. We are having another issue with our business account that no one seems to understand. Instead we are told things like: “this should not have happened”. We have a bank card that is fully functional, but doesn’t show anywhere on our banking profiles.

Lastly, apparently I have a private banker, but she’s never available when I call. She doesn’t return my calls, and when she eventually calls, she’s pretty much doing a “satisfaction survey”. Nothing private about this treatment. I’m not even in SA right now, so calling is super expensive with roaming rates.

At this point, I wouldn’t recommend FNB to a fool. I can’t wait to close my mortgage in a couple of months and get the hell out.