At last!!!!!Great service from a super lady!!!!!

My 5 star rating for this business is a lady called :URSULA: Unable to log into my profile, I suspected ***** and immediately cancelled my cards and blocked my internet profile. This was all good and well until I had to visit the Bedford Gardens branch to now have all of that re instated. Not happy with the service I received the first time, I re visited the next day and while waiting for my number to be called started chatting to the gentleman next to me. The conversation then turned to the bad service one receives most times from the bank, and on explaining my unhappiness with the previous lady this gentleman told me in no uncertain terms that he insists on only doing business with a lady called Ursula, regardless of how long he has to wait for his number to be called. I took his advice and what an absolute pleasure!!! On checking my profile a whole lot of incorrect details were discovered and had to be rectified. Nothing was too much for this lady and all was attended to very professionally and above all with politeness. My hubby then had to go the same route and I requested this lady's service again. Again it was all very time consuming as new mandates and what not had to be done. Same politeness and attitude of "nothing is too much"". Ursula, you are an absolute gem and example of what service is all about. What a pleasure of doing business with you. FNB you should be soooo proud of this staff member, and may I make a suggestion? Maybe promotion to customer liason manager? We can but dream