At FNB you cannot get a STATEMENT when necessary

At FNB you cannot get an up to date STATEMENT (not a transaction history) when you need it and once it is generated, it can't even be provided in another language. You have to wait a month after you've changed a preference, and then only will the new statement be in the other language. No statement can be given (and I mean Statement, not transaction history) at any other time, and no historical statements can be provided in English once they have been generated in Afrikaans. I think that is ridiculous. Really horrible. How do you claim to be at the forefront of technology for banking but you can't even provide a simple statement in English when a customer requires it.