At FNB one seems to be just a number and nobody cares about losing customers

I already placed a few complaints about FNB on this site which were handled very poor but the worse of all is that just nobody at this bank cares about losing a customer. After many bad experiences with FNB I got so frustrated that I contacted the branch manager, the regional operations manager and also the regional head of FNB Western Cape but none of them thought that it is necessary to answer or react to my message. Instead I just had a reply that these people must have been on leave when I sent the emails. What a terrible and stupid excuse! They must still be on leave and this since more than three months already as I still haven't heard from them... But I also don't need to hear from them anymore as I am happy at another bank now. It is just very shocking and a "Hello" call to FNB customers and to let them know that one is at the end unfortunately only a number and not a valued customer anymore.