$#&@@@!!!!

I'm having issues logging into fnb on a new device. I spent 2 hours in fnb Eastgate branch, trying to sort out the issue Eventually phone support confirmed that ***** department had blocked my new device. I was told that they would contact me that day. This morning when I had not heard from them, I called fnb *****, and was told by them (Hesi) that my device is definitely not blocked. Where to now. This pathetic passing the buck and passing on clients from one department to another needs to end! Please can someone help me sort out this issue urgently