Assisting with device return

I had returned a cellular device that I incorrectly received from FNB, however I was still charged the monthly instalment...I contacted Fairlynne (who assisted me with the initial return of the device) and asked her to assist with getting FNB to reverse the charge. Fairlynne did not forward me to anyone else and was prompt in assisting me, and phoned me today saying the refund was done. What a great show of service from Fairlynne, great example to her colleagues on how to help a client!!