Assistants disinterest

I left a request to be called back after visiting the website. I missed the call so l called back. Unfortunately l cannot remember the assistants name. Please check the records and call recordings, l called in at 11.17 from my cell *** today 10/12/15.<br> <br> My issue is not that serious, just disappointing. The lady that took my call wasn't explaining things very well. She just seemed to be spewing out whatever info she had in memory. When she responded to my questions it was as if l was supposed to have known the answer already, sort of like why am l asking this..... I had to continually tell her that l have to ask these questions, because l need to know these things. I wouldn't need to speak to someone if l didn't.<br> <br> I was not happy because l am not an FNB customer but was condering becoming one. I wanted to know things that l didn't, and she didn't make a good impression on me. She made me feel as if l was just supposed to know things on my own.<br> <br> I think the assistants need to be trained better in trying to understand that they know things, we as customers don't that's why they are there, to help us understand and to provide a service.