Assistance with Funds Not Reflecting in Account

<p>This morning I sent I query to FNB regarding incoming funds from INTERNATIONAL medical aid group (Allianz Worldwide Care) of which I am a member. They have confirmed that payment was made into my account 10 days ago yet it is not reflecting in my account.</p> <p>Your response is as per the email:</p> <p>1) addressed me as Mr Letsapa despite that fact that the query was sent directly from my online banking (clearly you should be able to see that I am Miss Bartelink). <br />2) My message was regarding funds coming into my my account and as I very clearly stated were deposited on the 11th July, thus you 2-3 days response is rendered not only irrelevant but shows lack of care towards your customers.</p> <p>All I would like to find out is why the funds have not come into my account when the company has issued me with proof of payment, as I would obviously like to resolve this matter. Unfortunately due to the fact that I am out of the country, I cannot come into the bank nor can I be contacted telephonically.</p> <p>Please could someone assist me in this regard.</p> <p> </p> <p>My ID Number is ********** 016082</p>