Assistance with a Smile

i would just like to say a HUGE Thank you to a person who goes exceptionally out of his way to see that his clients are happy - this is the type of Customer Service that all should strive to give. He is an example that all can learn by.<br> due to the Nature of my situation - Edward knows how to deal with the matter hands on and with the neccesary sensitivity.<br> <br> i just want to say a huge thank you!