1 reviews | Active since Apr 2017
ASSISTANCE TO HAVE OUR BUSINESS REGISTERED ON WESBANK FROM FNB
<p>I contact FNB customer care number ********** and was greeted by a very unfriendly black lady who was very gruff and rude upon giving her my request she belted out a number so fast I had to ask her to repeat it 3 times upon which she cancelled the call with asking if that was all or even a goodbye!</p> <p>I dailed the number she gave me which was ********** where an Indian man answered and obviously did not know how to help me also very unpleasantly belted out another number to phone for someone else to help me, he spoke so fast and would not repeat the number all I caught was ********** 7137 which as you can see is not a number! So i had to phone again and was immediately transferred to the switchboard, WHERE I WAS GIVEN ANOTHER NUMBER, ********** WHICH AGAIN WAS NOT THE RIGHT DEPARTMENT, THEN I WAS GIVEN ANOTHER NUMBER ********** , FINALLY at the right department it was told to me that the only person that could help me was in a meeting and they would be no more than an hour that was at 10:39 the time now is 12:26 and have still not received a call back</p> <p> </p> <p>And all this run around for a simple inquiry- I used to recommend FNB all the time but it will be coming to an end </p> <p> </p>
I have tried calling the number you have provided and the number doesn't even rings
I have tried calling the number you have provided and the number doesn't even rings
This is unbelievable i am still waiting for assistance and yet FNB wants to charge R215 for a business account and now i see about another R200 deducted for value added services, when i cant even get assistance.
This is unbelievable i am still waiting for assistance and yet FNB wants to charge R215 for a business account and now i see about another R200 deducted for value added services, when i cant even get assistance.
Good Day
Thank you for your posting,
We have escalated this matter to the relevant department.
Apologies for the delay,
Regards,
Hello Peter Team
Good Day
Thank you for your posting,
We have escalated this matter to the relevant department.
Apologies for the delay,
Regards,
Hello Peter Team
Good Day
i am still waiting for assistance on the above as well as my card from FNB, your service is extremely inefficient
Good Day
i am still waiting for assistance on the above as well as my card from FNB, your service is extremely inefficient
Good Day
I am extremely unhappy with the service of FNB, to date my two complaints above still has not been dealt with nor the complaints i have sent on email to them. I would like to request that the below and above issues are sorted out immediately as i believe i have been patient enough with FNB.
1. I would like to know what this honoring fee is all about
Name
Gold Business Account
Account Number
********** 3178
Type
DEMAND DEPOSIT
1. Transaction Details
Description One
#EXCESS ITEM FEE
Description Two
1 ITEMS ON 17/06/07
Transaction Amount
155.00
Service Fee
0.00
Authorisation Date
09 Jun 2017
Effective Date
08 Jun 2017
Post Date
09 Jun 2017
Current Balance
-150.81
Cash Amount
0.00
Original Currency Amount
0.00
ENC Amount
0.00
ENC Days
********** 000000
Cleared
0
2. Transaction Description
Code
5842
Description
Honouring Fee
Category
Fees
Sub-Category
Excess Fee
2. On the 26th May i queried 2 debit orders off my account and i am still waiting for feedback and my money back and then you still want to charge me for a failed legit debit order due to these 2 unauthorised debit orders
FNB - Customer Care
May 26
to me
Dear Customer,
Thank you for logging your Query with us. You will be contacted within 24-48 business hours to acknowledge your Query. Kindly note your Query reference number is: ********** Q.
To follow up on your Query please contact ********** and quote your reference number.
Alternatively, please email us at ********** />
Regards,
FNB Care Team
Fri May 26 06:52:01 SAST 2017.
To read FirstRand Bank's Disclaimer for this email click on the following address or copy into your Internet browser:
https://www.fnb.co.za/about-fnb/legal-matters/email-disclaimer.html
If you are unable to access the Disclaimer, send a blank e-mail to
********** and we will send you a copy of the Disclaimer.
Erica Foyn ********** />Jun 8 (11 days ago)
to FNB
Good Day
Please see below as requested
Description One
LMSA ********** 484615W170525
Description Two
********** 55267N
Transaction Amount
429.00
Authorisation Date
25 May 2017
Effective Date
25 May 2017
Post Date
25 May 2017
Description One
CREDITGAIN ********** -LFSA- 170525
Description Two
********** 12911N
Transaction Amount
395.00
Service Fee
0.00
Authorisation Date
25 May 2017
Effective Date
25 May 2017
Post Date
25 May 2017
3. I had money cash deposited into my business account of R1400 cash deposit and now being charged R230.40. how is this possible?
Good Day
I am extremely unhappy with the service of FNB, to date my two complaints above still has not been dealt with nor the complaints i have sent on email to them. I would like to request that the below and above issues are sorted out immediately as i believe i have been patient enough with FNB.
1. I would like to know what this honoring fee is all about
Name
Gold Business Account
Account Number
********** 3178
Type
DEMAND DEPOSIT
1. Transaction Details
Description One
#EXCESS ITEM FEE
Description Two
1 ITEMS ON 17/06/07
Transaction Amount
155.00
Service Fee
0.00
Authorisation Date
09 Jun 2017
Effective Date
08 Jun 2017
Post Date
09 Jun 2017
Current Balance
-150.81
Cash Amount
0.00
Original Currency Amount
0.00
ENC Amount
0.00
ENC Days
********** 000000
Cleared
0
2. Transaction Description
Code
5842
Description
Honouring Fee
Category
Fees
Sub-Category
Excess Fee
2. On the 26th May i queried 2 debit orders off my account and i am still waiting for feedback and my money back and then you still want to charge me for a failed legit debit order due to these 2 unauthorised debit orders
FNB - Customer Care
May 26
to me
Dear Customer,
Thank you for logging your Query with us. You will be contacted within 24-48 business hours to acknowledge your Query. Kindly note your Query reference number is: ********** Q.
To follow up on your Query please contact ********** and quote your reference number.
Alternatively, please email us at ********** />
Regards,
FNB Care Team
Fri May 26 06:52:01 SAST 2017.
To read FirstRand Bank's Disclaimer for this email click on the following address or copy into your Internet browser:
https://www.fnb.co.za/about-fnb/legal-matters/email-disclaimer.html
If you are unable to access the Disclaimer, send a blank e-mail to
********** and we will send you a copy of the Disclaimer.
Erica Foyn ********** />Jun 8 (11 days ago)
to FNB
Good Day
Please see below as requested
Description One
LMSA ********** 484615W170525
Description Two
********** 55267N
Transaction Amount
429.00
Authorisation Date
25 May 2017
Effective Date
25 May 2017
Post Date
25 May 2017
Description One
CREDITGAIN ********** -LFSA- 170525
Description Two
********** 12911N
Transaction Amount
395.00
Service Fee
0.00
Authorisation Date
25 May 2017
Effective Date
25 May 2017
Post Date
25 May 2017
3. I had money cash deposited into my business account of R1400 cash deposit and now being charged R230.40. how is this possible?