Assistance to downgrade my account

Good day

I have upgraded my account from Gold to Platinum.

I had an issue as the cheque account only upgraded and had to call to upgrade the credit card.

Then one card gets delivered and the other to the branch.. pathetic to say to least.

Anyways in error on Friday 15 Nov, i by mistake upgraded my account to private clients.

I called in immediately and was pushed from pillar to post.

Eventually an agent Portia at private clients said she will send a request to admin to downgrade my account but it would take 7 days.

My issue is that now i will be charged prorata monthly fee on the private clients account which I don't want.

Please can someone resolve this as soon as possible as I don't want my ebucks rewards affected.