Assistance Refused

I phoned investment banking this moringing to enquire why my interest that was deducted on the morning of the 25/6 and reflects transfered to specificied account on 25/ is not reflecting in specified account this morning.26/6 After verifying all personal details as account holder and giving staff my bank account number,ID and physical address but not wanting to give card details (telephonic ***** is very much alive) I was refused assistance. Being a private client banker and continually being sent from pillar to post, private chat to private banker consultant to investment centre is really a waste of time especially when private chat now says "Team of Bankers" one would assume that they would have the answers at hand at 1 central point and not be sent all over the place. Not very efficient.