Assistance of reclaiming the money that was taken away from me

On the 23rd of September 2023 I was ****med through banking app and they took all my money on bank I reported the matter to their ***** department and they gave me case no saying they will respond within 7-14days .on the 4th of October I made a follow up and they promised to give me feedback within 48hrs I waited for them till today.i asked them isn't our money being insured they said their ***** department will investigate if the money is insured I waited for too long now