Assistance Needed and Declined

Please note that this is approximately 2 months now we had filled in application forms for extension of bond which was declined, then completed application for holiday payments was never given feedback, as explained to FNB the bond is registered on mine and my husbands names - i am unemployed and My husband is the only person bringing in an income. We are in need of assistance to bring our installments to its lowest to be able to afford to manage. I have been totally disgusted with the service we received from FNB Home Loans and Credit department, as i mentioned we have had nothing but misery from trying to get any assistance from them. We are trying to keep a float and we are asking for assistance to continue paying our bond. I have been on the FNB website and see that there are many options to choose from when we are unable to afford our bond payments. We have never failed to pay our bond and at this moment we are in need of assistance and urgently.