1 reviews | Active since Jan 2013
Assistance Needed
Good day Could you please assist me with this here issue. I cannot currently earn Ebucks with the bank and no one seems to be able to help be it telephonically or in the branch. The reason for this is that i am listed as Risk3 on my profile, but literally no one can see why. I explained to the lady at ORT that it could be because i was under debt review before, but was cleared last year October already. I have sent through and received my FNB certificates, my credit card was closed by FNB.
So in essence, i need someone to remove my Risk3 code so that i can enjoy the banks perks to the fullest. Could you please help move my account th ORTIA branch
Can you please help
Good day Nkululeko,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Regard moving your account, you will have to visit the branch for assistance.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Nkululeko,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Regard moving your account, you will have to visit the branch for assistance.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)