***** assistance is zero

Received SMS'e of payments debited on my account from my Credit card Immediately reported it and stopped my card on the APP, no reference number given, ordered a new card When I followed up a week later, I was told that I was supposed to call FNB as the APP does not support the ***** report. And a new card delivery is 7 working days Followed up on the 22nd again. Received reference number *** Told me an investigator will call me and my card should be delivered on the 26th of January Tried speaking to someone on the CHAT-feature. And like so many times before, no real assistance Called the ***** line to follow up, was told it is still being " assessed" Still not received my card CHAT feature is not working or staff is not properly trained - maybe FNB should "assess" that