Assigned personal banker does nothing!
This is the second time I am complaining on here regarding my assigned banker. I contact her...no reply! I send a request to FNB in general via Facebook...no reply! What do I pay almost R400 a month for for a Private Clients account? I think its time to move everything over to Nedbank! Since she has been assigned to me, I just get no response on queries! It is absolutely ridiculous and very disappointing.
Good day Tanya Bekker,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Tanya Bekker,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)