Aspire to disappoint

I’m currently having such a bad experience with FNB. I’m absolutely disappointed with the level of service I’m receiving. Application submitted in July it is now September and I still haven’t reviewed my aspire credit card despite being successful. It’s either the call centre agents blaming the courier company and the couriers company had incorrect details and never came back to me. The advertising for this bank is excellent and as a millennial I was eager to bank with them but now it’s like no one takes me seriously. FNB feedback is vital. Let me know should I just bank elsewhere