Aspire customer service is a joke.

Absolute worst experience! To all the people out there who make use of cheaper banking packages such as the aspire accounts be aware that you will receive cheaper customer services. The operators reluctant to assist in your queries.

I app**** for a credit card on the FNB app after being advised that my credit status is good, my application was denied. I then app**** for the credit card manually and after 2 months the only response I received was to send my Aug payslip bear in mind that during this whole process FNB was offering me personal loans of up to R300k (with an 50% interest rate of course).

Note that I had sent my Aug payslip, twice in the Aug month, again in September and then finally again in October.

I initiated multiple chats and was passed around like a chew toy from one unwilling operator to the next. Each with a different story, ranging from connection errors, service unavailable or just "no care" attitude employees.

I have been a client at FNB for the last 9 years and this truly shows how much they care for you as a customer. You get what you pay for!