Asked credit limit increase, but got a whole new credit account

<p>I tried to apply for a credit limit increase, I made sure I ticked the correct blocks, but the next day I realised that I was given a whole new credit account instead of what I app**** for.</p> <p> </p> <p>FNB then tried to simply get myself to sign and take delivery of their mistake. I informed then about this and promised by the personal banker and her manager that I would not need to do anything because it will be reverse in due time.</p> <p> </p> <p>Nothing happened and I phoned in again. Another premier banker promised me this will be resolved but I will need to fill in forms as required by the NCA. She also said that I simply should tell deliveries to return the new card for the new account is this is not needed.</p> <p> </p> <p>I did this, but still nothing really happened. Another email was sent and this time I got an out of office reply, which only after another premier banker contacted me and said they are trying to contact me to take delivery for a new card for a new credit account.</p> <p> </p> <p>So now we have a few premier bankers who all have a different stories. At this point FNB has failed to resolved a problem they have caused. I am sitting with phone bills, I am sitting with bank charges and I'm quite sure my credit record is looking like smarties.</p> <p> </p> <p>People own up to your mistakes and sort it out and stop trying to cover it up by trying to force me to take deliver and sign for your mistakes.</p> <p> </p> <p>Just sort it out professionally without having myself to micro manage your people and your processes because you can't</p> <p> </p> <p>This not professional this is a joke.</p> <p> </p> <p>Persons handling my problem:</p> <p>Legodi, Molatelo Alpheus, Mokgethi, Thato Mokgethi</p>