1 reviews | Active since Jan 2015
ASK KAREN BOTES of FNB Online Banking Development Team why she refuses to interact with her Clients?
<p>I have had an ongoing problem with FNB Online Banking Enterprise the Business System which is the back bone of the Most Innovative Bank. Sadly the system is far behind FNB and its reputation. It still depends on Java for security, which says it all.</p> <p> </p> <p>The system continually labels my PC as an “Untrusted Site” and despite all the efforts from their frontline support personnel they are unable to resolve the matter. The most frustrating thing is that they always request a screenshot to prove to the development team that the problem has in fact occurred. How many times do they need to see a screenshot before they believe the client. Interestingly they can actually run a report on the Support ID and all the information is there right at their fingertips but, why do some work if you can rather make the client jump through hoops until he throws in the towel and succumbs to a work around.</p> <p> </p> <p>When all else fails the best is to talk to the Head of Department – Karen Botes. Despite leaving numerous messages she refuses to contact me. One cannot but speculate as to why this is the case.</p>
Good day Mr. Gavin Rutherford
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. Gavin Rutherford
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
I am not surprised to see a standard (pathetic) response with a turn around time of 24 to 48 hours. How long does it take for Karen Botes to pick up the phone and contact me, she has my number.
I am not surprised to see a standard (pathetic) response with a turn around time of 24 to 48 hours. How long does it take for Karen Botes to pick up the phone and contact me, she has my number.
Hi Rahim
It is evident that the matter has been escalated. I have spoken to numerous people from FNB today, even one of the support people that I have dealt with on this journey that failed to resolve the matter in the first place. Needless to say I have not heard from Karen Botes, but in fairness I did get a message that she would only call me when she got to the bottom of the problem. Am I giving her too much credit??
Hi Rahim
It is evident that the matter has been escalated. I have spoken to numerous people from FNB today, even one of the support people that I have dealt with on this journey that failed to resolve the matter in the first place. Needless to say I have not heard from Karen Botes, but in fairness I did get a message that she would only call me when she got to the bottom of the problem. Am I giving her too much credit??