Asithe and Tiyiselani are useless employees

I've been with them for years. They we very unhelpful when i was looking for help with a home loan - decided i wasn't going to go with them because they were so uninterested in helping me, pointing to to use the app the whole time. But the reason i am leaving FNB as a client is because of their absolutely pathetic service when it came to a ***** case.

6 months ago i made a purchase with a UK based company. The company then had my card details and were able to withdraw any amount at any time. They withdrew R4k three times with no explanation or authorisation. I opened a case with FNB and under their advise cancelled my card. After that they did not follow up with any results of the investigation (because they actually did ***kol). This month the company withdraws another R4k. I call and re-explain everything. I was promised this is taken seriously and is being escalated. I was promised an email and a call back. It's been like 2 weeks and nothing still. I message on secure chat on the app and they are completely useless with helping me. They can't even get the person that promised to call me with an update to call me.

Asithe the customer care person just told me what i wanted to hear so she could put the phone done, delivered on zero promises. Her manager has not contacted me as promised. Even after following up with email, secure chat, and an additional phone call. They literally have done nothing and i have no hope they will recover the *****ulent R4k. At this point im just begging them to explain to me why the payment was allowed. Why they let this company take money from me after i opened a ***** case against them and changed my card.

Tiyiselani is the "***** investigator" assigned to my case. I only know this because I got it out of a customer care person on one of my unfruitful follow ups. This dude must get paid to do nothing. He's made no contact with me, even though i've requested he does many times. He's sent zero emails, and just done nothing to protect my account from this company.

These people (FNB) dont care about us as customers, if this UK company really thinks i owe them that money they can sue me. Why does FNB make it so easy for them to take my money. And so difficult for me to stop them.

For this reason my salary has been moved over to my old Capitec account and I am no longer interested in FNBs services. Go shove your ebucks up Tiyiselanis you know what.

Good bye FNB thanks for nothing after like 10 years of being a customer.

PS: Do not use the Secure Chat on the app, it's a major waste of time. Do not trust their Customer Care people, they do not escalate or follow up even if they say they did. It's all designed to frustrate you and get you to give up so they can do less work. And at that they are very successful.

Your money is not safe with FNB international payments.