Asanda won’t close my account

You can do everything online these days, even open an account, FICA etc, but now FNB won’t let me close my account online? I have to go to a branch? You’re insane. Social distancing/covid/technology- how many reasons do you need. Close my account please.

As a customer I have a right to close my account. There is no barrier to open an account online but you have ridiculous barriers to cancel?