As always your service is pathetic

I logged a request to have my credit card limit reduced on the 25th Sept 2015. Received a response from Busisiwe three days later that the matter will be attended to. Never heard again from her so i followed up on the 7th October. Another mail to say it will be attended to from Busisiwe. Still no feedback.Your service sucks when it comes to simple matters. Your premier suite needs to take ownership of the requestqueries from start to finish, not just pass the buck. My wife was contacted to upgrade her account to private banking and i was considering upgrading to private banking as i had major changes in my financial status. With lousy service like this i wont even consider it. I'm actually considering downgrading my account as your premier suite is of no use to me. I am paying for poor service. Please don't contact me to apologize. Please send me written notification when my request is resolved. I really don't have time for you excuses. Worst Service ever!!!!. I know this is not the last time i complain about FNB. Im applying for vehicle finance in a months time and i can assure you that i will be on HP again regarding your service!!!!