As a premier client, I am disgusted with the lack of service from FNB student loans!!!

I have tried for over 3 weeks to get assistance from FNB student loans. They are constantly offline or make you hold on for over an hour, only to get through and the line drops! What is happening FNB??? Your customer service is non-existent! No one returns the call back requests. Yet, other banks will call back to assist! Wake up before you lose loyal clients!