Arrogant, unhelpful staff

Good morning. I’m very upset at fnb because it’s like a real mission to get anything accomplished. I went into bluff fnb because the call centre said I had to go in to sort out my fnb connect sim card. I have proof of this because I recorded the call. Yet when I went to my branch all they did was to give me a sim card and tell me to phone fnb connect. They have me a number. I phoned until all my airtime in the contract phone got finished. The 3 people who answered sent me round in circles and were ******!!! Unhelpful and arrogant. Tell me …is this a way to force people to stay on fnb connect network???? I wish the bluff branch had competent staff because there was a very rude woman who didn't want to help me at all but was more interested at grinning at the men and helping them yet I was before them. My number is ********** 290