ARROGANT TREATMENT

I called at your Musgrave Centre Branch, Durban today to ascertain whether I would be able to obtain statements for an account that was closed a few months ago which the auditors for my employer require to finalise 2024 financial statements. As the signatories on the account have passed away I knew that this might prove a challenge but as I was present when the account was closed, I nevertheless thought I would see if I would be able to obtain the statements. I was initially served by a lady at counter no. 9 who was very pleasant but after explaining the situation to her, then had to consult with a superior as to whether she would be able to go ahead with my request. I wish to report that I was treated with the utmost arrogance by this staff member who made me feel like a ********. I had come there to enquire IF it was possible to obtain the statements and had brought a copy of a previous bank statement along which made her question me in an unacceptable tone as to where I obtained the statement from. I do the accounting for my employer and was therefore in my full rights to be in possession of a statement. I had started off my conversation with the lady at counter no. 9 with "I don't know if you will be able to assist me" which surely implies that I was not sure if it would be possible for me to obtain statements. I have been a customer of FNB for just 50 years and have never had such treatment to contend with. Surely customers are entitled to some form of respect ?!