Arrogant Telephone banking

<p>I called Fnb to enquire and seek assistance on my Account balances and the delay in applying the sales I did with my card through (swiping machine). A customer consultant called Muzi from telephone banking was very impatient. I ended thinking he was the customer and I was in customer service. He didn't want to give me a chance to explain myself, told me I was lying whilst overemphasizing everying he was explaining. </p> <p>He even gave me a reference number to complain and his manager's name which are RD ********** 6182 and his manager's name is Uvan. </p> <p>I thought the customer must be listened to and assisted in a friendly way but this Muzi has left wondering if this is how FNB trains it customer services department to assist consumers.</p> <p>I am really dissapointed.</p>