Arrogant Private Suite Staff

FNB sent me a text message offering to upgrade my account to Their Platinum Suite. The change was done without informing me about it which results that service fees were added to my account and it went in excess of my limit. I informed Private Suite about this because I did not received my interest rebate the end of January because of the excess. A very unfriendly lady by the name of Winnie Mngomezulu phoned me only to informed me that I do not qualify for the account and that she is from the Private Suite and works only with Private Accounts.<br> I explained to her that I was offered this by FNB and did not apply for this product. She then tried to explained that I only received rebate on the unuse part of overdraft and not on the interest. This is not true because I received this rebate since opening of my account.. She then changed my account back to platinum status and sent a e mail that my account is now in line with my salary. What about my other income? She did not even asked for that. What is happening with my cheque account card? If this is the way FNB treats their Private Clients then I rather stay an ordinary client.