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malesole M

1 reviews | Active since Mar 2017

07 Mar 2017, 23:24

Arrogant consultant and unfair treatment

<p>Lisa ********** 590 called and suspended my businesses account end of February when bills are supposed to be paid stating my client complained about a cash deposit they made and did not receive their goods,whilst i have no complain whatsover on that transaction on my side and said everything will be cleared in the next 24hours but I guess it didn't matter much to her because her salary went through and her bills where paid hence there is no emergency on her part.</p> <p>I even went with invoices to the north gate branch but their response does show their don't care nor protect their clients interest nor treat us like valuable clients.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Mar 2017, 13:37
Official

Good day Mr. mal86

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***