Arrogant call centre staff

<p>FNB in their adverts make it look like that it takes the snap of a finger to open an account and that they work around thge clock to provide banking service. However, when I phoned Business Banking to enquire about the status of the opening of my account the call centre operator was very arrogant and less than helpful. Firstly she questioned how can my staff sent an email on my email address. Secondly, she could only give general responses and not say when the matter will be finalised, anytime between 1 day and three days. The reason is that they have to go through the documents thoroughly. Also the matter cannot be escalated as she does not know who will be working with the documents. No, there is no one else that I can speak to expedite the matter as they will tell me the same thing her name is Ester.</p>