Arrogant Call Centre Agent Perry Khumalo

Contacted the FNB Call Help Centre this Morning (a Sunday), because I had a Query on my account and the Balance available. First Time I phoned I waited 8minutes before they finally picked up the phone after confirming my ID number and then trying numerous times to insert my 6 numbers of the card with failure- the lady then dropped the phone- basically hung up because she does'nt know how the system works!!

Then I phoned again and Spoke to the most arrogant and useless call centre agent, he was so rude and in a way started to be aggressive towards me. He explains something to me 8 times which I understood by the first explanation, because He does not understand my Question. And then here comes the best part, to express his frustration he holds the phone away from his face and then shouts in a frustrated grunting manner. Please listen to the Call centre recordings made by Perry Khumalo !!!!

If your agents get paid OVERTIME for working on a SUNDAY, and then go to work being irritated because they are there they definitely do not deserve to work there. I have been a loyal FNB customer for over 12 years and never have I had such horrible rude service! I am also considering moving my Banking to Capitec!!!