Arrogant call centre agent

<p>I Phoned in to FNB premier banking to follow up on a dispute that was pending, the agent at premier banking was super helpful and handled my call professionally, from there I had to be transferred to the dispute department were I spoke to a lady called Palesa Nele I think, she had the most arrogant attitude when I asked questions about my dispute, she did not handle my call professionally and also rev’d me up a bit. One more strike left FNB.</p>