NV
Natasha V
1 reviews | Active since Nov 2010
03 Jul 2019, 16:54
Arrogance. Investment department
How sad that after so many wonderful service agents over the last 15 years, I had to have today's encounter. You should explain to this lady that fnb takes approx R10000. 00 a month from me in interest and fees and to refuse to action a request on my own account (as basic as to close an account) and in essence calling me a **** when I am the client is unacceptable. The arrogance and attitude towards what you call a premier client has lost my business. So sad that 1 person can so negatively affect my day and your business. How something that was so simple is now so complicated.
Please can a manager contact me to assist me with documents to close my home loan, chequing, savings and credit card.
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FNB (First National Bank)'s replyOfficial
04 Jul 2019, 10:36Good day Natasha,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply04 Jul 2019, 10:36
Official
Good day Natasha,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***