Arrogance, Incompetence and Lying
<p>I ordered USD Forex on Friday 7 April, to be collected on 12 April @ 15h00 at the Vaal Mall branch of FNB.</p> <p>As soon as I handed the printed quote over to the teller, I could see by the blank expression on her face "hier kom ***" And so it came to pass. The arrogance and incompetence from the staff of said branch was unbelievable. They treat their clients like **** of the earth. The insisted, were adament that I had arranged for collection of said forex at the Vanderbijlpark Civic Centre branch. They **** to me!</p> <p>Now I have to waste my time, money & petrol to rectify it!</p>
Good day Mr. Scotsman
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. Scotsman
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
I was told yesterday (from the so called Team Leader), that I would be given a contact person and a time. Instead, all I got was a call from some "consultant" at 12:06, from the Vaal Mall branch, suggesting that I sort out the problem! FNB: What calibre of people do you employ?
I was told yesterday (from the so called Team Leader), that I would be given a contact person and a time. Instead, all I got was a call from some "consultant" at 12:06, from the Vaal Mall branch, suggesting that I sort out the problem! FNB: What calibre of people do you employ?
So, I've paid you lot more than R7000 for $498 and I have received nothing. sounds like theft to me!
So, I've paid you lot more than R7000 for $498 and I have received nothing. sounds like theft to me!
And the silence from FNB is deafening! Jokers
And the silence from FNB is deafening! Jokers